Shopping & Products

Returns

• Return Policy
• How do I return yarn?

Stock

• If the website shows that there are 20 in stock of an item, will they all be available in the store?

Dyelots

• How do I request a specific dye lot of yarn?
• Will my yarn order come from the same dye lot?

PDF Patterns

• What is a WIF file format?
• What is a PDF pattern?
• Why do I have to create an account to download free patterns?
• How do I get the pattern for the kit I purchased?
• Can I add patterns to my Ravelry account?
• How do I download my PDF pattern?

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Yarn Winding

• Can you wind my yarn for me?
• Can I get coned yarn wound off in the store?