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Webs
Shopping & Products
Shopping & Products
Returns
Return Policy
How do I return yarn?
Stock
If the website shows that there are 20 in stock of an item, will they all be available in the store?
What does it mean if an item is backordered?
Dyelots
How do I request a specific dye lot of yarn?
Will my yarn order come from the same dye lot?
PDF Patterns
How do I get the pattern for the kit I purchased?
Can I add patterns to my Ravelry account?
How do I download my PDF pattern?
Why can't I download or print the PDF pattern I purchased?
Yarn Winding
Can you wind my yarn for me?
Can I get coned yarn wound off in the store?
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